FAQ's

Nothing. Our service is FREE. However, if you are switching, you may be subject to charges in relation to your current service, including exit fees. You should check with your current suppliers whether exit fees apply. We take a commission from the company that you choose. This commission is a cost-effective way for our partners to advertise and attract brand new customers who may not otherwise be aware of their plans, prices and services.

For online connection requests, we are able to arrange your chosen suppliers in most cases without contacting you and we will keep you informed via email correspondence. Please note that in some cases we may need to call you to confirm details about your property and connections before the request can proceed.

If you submit a request for a callback, we will call you and present you with offers and plans from our partners for you to choose from. When the call is finished, we will contact your chosen suppliers and get your requests moving.

Same day and next day connections for electricity are subject to the following limitations:

• Same day electricity connections are only available on business days and must be submitted before 11am AEST.
• Next day electricity connections are only available on business days and must be submitted prior to 4pm AEST on the previous day.

If you have a requirement outside of these availability windows, (such as on a weekends/public holidays), we recommend contacting our customer service team on 1300 146 432 and we will endeavour to connect you as quickly as possible.

For other services including gas and internet, information will be provided on our online platform regarding the turnaround.

We will use our best endeavours to arrange the connection and disconnection of the Utility Services in accordance with your request and our estimated timeframes. However, we do not guarantee the actual timeframes as these may vary due to:

• difficulties with access to, or preparation of, the Premises;
• technical issues or delays caused by the Providers; and
• a range of other factors.

YourPorter’s Guaranteed Check-In Policy is our commitment to you to ensure that property’s electricity is connected on time every time. If for some reason there is a delay due to a fault that occurred on our side, we will resolve the situation and cover the reasonable costs for emergency accommodation on a case-by-case basis.

While we may offer you one or more different options for the products or services you require, YourPorter is not a comparison service and it is up to you to determine whether the products or services we recommend are the most favourable options for your circumstances and preferences. The YourPorter service is owned Origin Energy Limited. We may recommend Origin products to you. We also have commercial relationships with all of the other suppliers whose services we may offer to connect you to. We do not necessarily have partnerships with, or recommend services from, all suppliers that may be available in your area.

YourPorter does not disclose personal information about our customers for any other purpose than to arrange moving services. YourPorter will only disclose this personal information once consent has been obtained. YourPorter only provides to service providers that information which they require to estimate and fulfil the service request. We will not sell any information about our customers. View our privacy policy.

If you want to amend a connections request please call us on 1300 146 432.

This is a unique numeric number that is associated with each customer application.

Please contact YourPorter on 1300 146 432.

Whilst suppliers have strict guidelines for connection times, urgent connections can be arranged by contacting YourPorter on 1300 146 432

NMI stands for National Metering Identifier. This is a unique number used by electricity suppliers to identify the electricity meter at residential properties.

MIRN stands for Meter Installation Reference Number. This is a unique number used by gas suppliers to identify the gas meter at your home.

Yes, however, if Foxtel does not currently exist at the property, and the property is a rental, you may require landlord’s permission to make this alteration to the property.